Refund policy

Returns & Refund Policy

Last Updated: [Insert Date]

At Sole Sockery, we want you to love every pair you receive. If something isn't quite right, we're here to help. Please read our Returns & Refund Policy before making a purchase.

Returns

Due to the hygienic nature of socks, we can only accept returns for items that:

  • Are unworn and unwashed;

  • Are in their original condition;

  • Have all original tags and packaging intact; and

  • Are returned within 14 days of receiving your order.

Products that have been worn, washed, damaged after delivery, or are not in their original condition are not eligible for return unless they are faulty.

To request a return, please contact us at [Insert Customer Support Email] before sending your item back. Unauthorised returns may not be accepted.

Exchanges

If you would like to exchange your socks for a different size or colour, please contact us within 14 days of receiving your order.

Exchanges are subject to:

  • Product availability;

  • The returned item meeting our return conditions; and

  • Approval by our customer support team.

If your requested item is unavailable, we may offer a refund or store credit where applicable.

Faulty or Incorrect Items

We sincerely apologise if your order arrives damaged, defective or if you receive the wrong item.

If this happens, please contact us within 7 days of delivery and include:

  • Your order number;

  • A brief description of the issue; and

  • Clear photographs of the product and packaging.

Once your claim has been reviewed and approved, we will arrange an appropriate solution, which may include:

  • A replacement;

  • An exchange; or

  • A full refund.

There will be no additional cost to you for approved faulty or incorrect items.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your return request.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part or a confirmed product fault.

Return Shipping Costs

Unless the item is faulty or we have sent you the wrong product, customers are responsible for the cost of returning items to Sole Sockery.

We recommend using a tracked delivery service, as Sole Sockery cannot be responsible for returns lost in transit.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Socks that have been worn or washed;

  • Socks without their original packaging or tags;

  • Items damaged through misuse or improper care;

  • Gift cards (if applicable); and

  • Clearance or final sale items, unless faulty.

  • Items purchased during promotional events or marked as Final Sale, unless the item is faulty or incorrect.

Order Cancellations

If you need to cancel or amend your order, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we will do our best to accommodate your request.

Unfortunately, once an order has been dispatched, it cannot be cancelled and our standard Returns Policy will apply.

Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws in the United Arab Emirates.

Contact Us

If you have any questions about returns, exchanges or refunds, we'd be happy to help.

Email: [Insert Customer Support Email]