Shipping policy

Shipping Policy

Last Updated: 20 July 2026

At Sole Sockery, we're committed to getting your order to you as quickly and smoothly as possible. Please read the information below before placing your order.

Order Processing

All orders are processed and fulfilled within 48 hours of being placed, excluding weekends and public holidays.

Once your order has been processed and handed over to our delivery partner, you will receive confirmation that your order is on its way.

Please note that during new product launches, promotional periods or peak seasons, order processing may take slightly longer. If there are any significant delays, we will notify you as soon as possible.

Delivery

We currently deliver within the United Arab Emirates (UAE) only.

Our standard delivery schedule is as follows:

  • Orders placed before 12:00 PM (GST) are typically delivered the next business day.
  • Orders placed after 12:00 PM (GST) are typically delivered on the second business day after the order is placed.

Example:

  • Order placed at 10:30 AM on Sunday → Expected delivery Monday.
  • Order placed at 1:00 PM on Sunday → Expected delivery Tuesday.

While we aim to meet these delivery timeframes, they are estimates only and may occasionally be affected by courier operations, public holidays, severe weather or other unforeseen circumstances beyond our control.

Shipping Rates

  • Standard UAE Delivery: AED 15
  • Remote Areas: AED 35 (AED 15 standard delivery + AED 20 remote area surcharge)

If your delivery address falls within a designated remote service area, the additional surcharge will be displayed at checkout where available or communicated before your order is dispatched.

Delivery Address

Please ensure that your delivery address, contact number and email address are accurate when placing your order.

Sole Sockery is not responsible for delays, failed deliveries or additional delivery charges resulting from incorrect or incomplete delivery information provided by the customer.

Failed Delivery Attempts

If our delivery partner is unable to complete delivery because:

  • the delivery address is incorrect;
  • the recipient is unavailable after reasonable delivery attempts; or
  • the customer cannot be contacted,

additional delivery charges may apply before redelivery can be arranged.

Delivery Delays

Although we work hard to deliver your order within our estimated timeframes, occasional delays may occur due to circumstances beyond our control, including:

  • Public holidays
  • Severe weather
  • Courier operational delays
  • High order volumes
  • Other unforeseen events

We appreciate your patience should any unexpected delays occur.

International Shipping

At this time, Sole Sockery ships within the United Arab Emirates only. We do not currently offer international shipping.

Questions?

If you have any questions about your order or our Shipping Policy, we'd love to help.

Email: contactus@solesockery.com